EAGER LEARNERS WEBSITE POLICY

 EAGER LEARNERS WEBSITE POLICY 2025 Website Policy. EAGER LEARNERS  is fully committed to respecting your privacy and protecting any personal information you provide to us. We make every effort to ensure that all information that you provide to us is protected. This privacy statement is designed to explain how we collect information from you when you visit our website and how this information is then used. Please read the statement carefully and revisit it periodically to review any changes that may have been made. Information collection and personal information In general, you can visit and email us at any EAGER LEARNERS owned website without disclosing any personal information about yourself.

 There are times however, when we may request information from you. We collect information from our users at several different points on our websites. Mailing List Opt In Users of any EAGER LEARNERS website have the option of joining our mailing list. In order to join our mailing list, we require the following information from our users: Personal profile (i.e. student, teacher, parent or member of the press/media) 

 Full name Post Country Email address School name School teacher email It is optional for our uses to provide us with their postcode and information. Opting in to join this list and the submission of personally identifiable information is voluntary and not required to use the remainder of the website Online entry Applicants from the UK have the option of entering the competition online Job applications You may to provide us with information about yourself, such as a résumé or curriculum vitae in connection with a job application or enquiry, whether advertised on any EAGER LEARNERS website or otherwise. We may use this information throughout TJB Publishing for the purposes of employment consideration or process your enquiry. We will not store this information for any purpose other than that relating to your application and will not be kept longer than necessary without your written permission.

 Making an enquiry/contacting us You may contact EAGER LEARNERS in order to make a general enquiry by using the email form facility or other contact details provided on our website. In such instances your personal information will be used for the purposes of responding to your enquiry. If we wish to use your information for other purposes, for example, in instances where you are responding to a particular promotion or marketing campaign, we will inform you and obtain your consent where appropriate. Aggregate Information Aggregate information is collected from uses using our own web tracker. This information includes users (IP) addresses, browser type, Internet service provider (SP), referring/exit pages, platform type, date/time of visit, number of clicks, error pages and number of unique visits. This information is collected to allow us to analyse visitor trends and use of our website, administer the website and together with broad demographic information about our website uses.

 This information is not linked to personal profiles or to personally identify information provided by users Information use Profile We store information that we collect through cookies and log files. Our profile is stored information that we keep on the individual users and this provides details of the viewing preferences. This profile is used to tailor  users' visits to our website, to make navigation easier and to direct the user to information that best corresponds to their interests. Your profile shared, will be provided in aggregate form only. Cookies A cookie is a piece of data stored on the user's computer tied to information about the user. Usage of cookies is in no way linked to any personally identifiable information while on our site. We use both session ID cookies and persistent cookies. For the session ID cookies once used close to the browser, the cookies simply terminate. A persistent cookie is a small file stored on the user's hard drive for an extended period of time. 

Persistent cookies can be removed by following Internet browser help file directions. Cookies are used to display competition dates, fees and contact details of EAGER LEARNERS for that country. Our aim is to make the site easily notable and applicable to users from different countries. Persistent cookies enable us to track the interests of our users, to enhance their experience and to ensure that they do not have to reset the country preferences every time they visit the website. If you are concerned about cookies, you can disable them in your browser. If you do this, however please note that you will have to manually reset your country preferences on your return visit to our website. Log Files Like most standard website servers we use log files.

This includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyse trends, administer the site, track user movement in the aggregate and gather broad demographic information for aggregate use. IP addresses, et cetera are not linked to personally identifiable information. Communications From The Site Online applicants These communications are not promotional in nature and are produced in the interest of providing the best possible service to online applicants Customer service We communicate with users on a regular basis to provide requested services and in regards to issues relating to their content we reply via email, post, or phone, in accordance with the users wishes Sharing We currently do not disclose any other personally identifiable information that you give to us beyond EAGER LEARNERS. We do not sell or supply any of the information that you provide through our website to 3rd parties. All users are given the opportunity to opt out of having their information for purposes not directly related to our website at the point where we ask for that information. Please refer to the choice/opt out section for further details. Information regarding competition entries and candidates is strictly confidential and is never passed onto third parties. Legal disclaimer That we make every effort to preserve our privacy, we may need to disclose personal information when required by law where we have a good faith belief that such action is necessary to comply with the current judicial proceeding, a court order or legal process served on our website. Aggregate information (non-personally identifiable)) We occasionally share aggregated demographic information with organisations who are interested in either linking to or placing a link on our website and members of the press. This aggregated information will consist of using numbers, date and times of visits, uses movement through the website in the aggregate and broad demographic information. This information will be provided purely to allow organisations to assess the suitability of our website for their own audience when considering reciprocal links. This aggregate information is not linked to any personally identifiable information. Third-party intermediaries We use a credit card processing company to process completed competition entry fees. This company does not retain, share, store or use personally identifiable information for any secondary purposes. Choice/opt out Our users are given the opportunity to opt out of having their information used for purposes not directly related to our site at the point where we ask for that information. Our mailing list registration form has an opt out mechanism for users who do not wish their details to be passed onto 3rd parties in the future. Links This website contains links to other sites. 

Please be aware that we, EAGER LEARNERS are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website. The EAGER LEARNERS website takes every precaution to protect our users' information. When users submit sensitive information via the website, the information is protected both online and off-line. When our online forms ask users to enter sensitive information (such as credit card number and expiry date), that information is encrypted and protected with industry standard secure socket layer software. While on a secure page, such as our online entry form, the lock icon on the bottom of the web browser such as Google Chrome and Microsoft Bing becomes locked, as opposed to unlocked, or open, when users are just surfing. While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect the user information off-line. Personal information given by users beyond their name and address is restricted in our offices and made available only to the appropriate departments. All employees are provided with a unique username and password in order to gain access to this information. Finally, the service that stores personally identifiable information password protected and held in a secure environment, in the locked facility. Regular backups are made of this data, and these are stored off site. Notification of changes If we decide to change our privacy policy, we will post the changes to this privacy statement, the homepage, and any other places redeem appropriate to make sure that our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected. If, however, we are going to use personally identifiable information in the manner different from that stated at the time of collection, we will notify us as possible via email. Uses will have a choice as to whether or not we use their information in this different manner. However, if users have opted out of all communication with the site or deleted/deactivated their account then they will not be contacted, nor will their personal information be used in this new manner. 

 Multilingual Educational Materials

Our Eager Learners books are available in English and multilingual formats to support diverse learners and communities. We strive for accuracy and cultural sensitivity in all translations, but we cannot guarantee complete linguistic or contextual precision across all regions.

Disclaimer

While we take great care in producing high-quality educational content, Eager Learners Publishing is not liable for any errors, omissions, or outcomes resulting from the use of our materials. All content is provided “as is” and should be used as a supportive resource, not a sole basis for instruction or assessment. Right to change and modify Terms. 

Retention of right to change offering Ownership of intellectual property, copyrights and logos

Privacy Policy – Eager Learners Publishing

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Effective Date: 2025

Eager Learners Publishing is committed to protecting your privacy. This policy outlines how we collect, use, and safeguard personal information when you engage with our products and services.

 Who We Are

We publish and distribute Eager Learners educational books in Maths and English for Years 1 and 2. Our customers include parents, schools, bookshops, and businesses.

 What Information We Collect

We may collect the following personal data when you place an order, register interest, or contact us:

• Name and contact details - 

• School or business name (if applicable)

• Purchase history and preferences

• Payment and delivery information

We do not collect or store children's personal data.

 How We Use Your Information

We use your data to:

• Process orders and deliver products

• Respond to enquiries and provide customer support

• Share updates about new products, competitions, or offers (only if you opt in)

• Improve our services and understand customer needs

We never sell or share your data with third parties for marketing purposes.

 Data Security

We take appropriate measures to protect your data from unauthorized access, loss, or misuse. Payment details are processed securely via trusted third-party providers.

 Your Rights

You have the right to:

• Access the personal data we hold about you

• Request corrections or deletions

• Withdraw consent for marketing communications at any time

To exercise these rights, please contact us at: - 

 Third-Party Services

We may use trusted third-party platforms (e.g., payment processors, delivery services) to fulfill orders. These providers are required to handle your data securely and in accordance with data protection laws.

 Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website and take effect immediately

Safeguarding Policy – Eager Learners Publishing.

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1. Policy Statement

Eager Learners Publishing is committed to safeguarding and promoting the welfare of children and young people who participate in our competitions, events, and educational projects. We ensure that all staff, contractors, and volunteers act responsibly to protect participants from harm, abuse, or exploitation.

2. Scope

This policy applies to:

• All employees, contractors, and volunteers of Eager learners Publishing

• All pupils, schools, and families engage with Eager Learners Publishing.

• Any third parties working with us in delivering events, publishing, or educational activities.

3. Principles

Child-Centred Approach – The welfare of the child is paramount.

Inclusivity – Equal protection for all children regardless of age, disability, gender, race, religion, or background.

Compliance – Alignment with UK statutory guidance (Keeping Children Safe in Education, Working Together to Safeguard Children).

Confidentiality – Concerns are handled sensitively and shared only with those who need to know.

5. Safe Practices

• Vetting and background checks for staff/volunteers working directly with children.

• Clear codes of conduct for communication with pupils (no private messaging, use of school channels only).

• Secure handling of pupil data in line with GDPR.

• Age-appropriate content in all published materials and challenges.

6. Reporting Concerns

All concerns will be documented and followed up in line with statutory procedures.

7. Training & Review

Policy reviewed annually and updated to reflect changes in legislation or organisational Safeguarding Policy.

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